About Duke Energy

One of the largest investor-owned electric utilities in the United States, Duke Energy delivers safe, reliable and economically priced electricity to more than 2 million customers in the Carolinas. Duke Energy continuously works to hold down costs so we can keep rates low.

Areas of Expertise

  • Power supply and delivery
  • Power reliability – power delivery system operation, maintenance and business continuity
  • Transmission and distribution asset planning and management

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Core Customers

  • Commercial and industrial
  • Small business
  • Residential
  • Wholesale energy

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Markets/Customers Served

  • More than 2 million customers in a 22,000 square-mile service area in the Carolinas:
  • North Carolina customers: 70%
  • South Carolina customers: 30%

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Operational Facts

Generation
Total system capability of approximately 19,900 megawatts, including:

  • 3 nuclear stations
  • 8 coal-fired stations
  • 31 hydroelectric generating stations
  • 2 combustion turbine stations (natural gas or fuel oil)
  • Several individual combustion turbine units in five locations

Fuel Mix, by generation:

  • 51% coal, oil and gas
  • 48% nuclear
  • 1% hydro

Power Delivery, owns and operates:

  • More than 13,000 miles of transmission lines
  • Approximately 94,000 miles of distribution lines (overhead and underground)
  • Interconnections with eight other utilities

Customer Services
Customer Service Center available 24 hours a day, every day, to assist new and existing customers with billing and payment inquiries and service requests.